• No Fix No Fee means that if the technician allocated to the customer does not possess the technical knowledge or is unable to resolve the issue then there will be no charge for the onsite support service.
• If the technician is able to resolve the problem but the customer’s hardware requires replacing or additional parts are required, the customer is charged for the technician’s time spent up to that point.
• If the technician is able to resolve the problem but the customer chooses not to proceed further, the customer is charged for the technician’s time spent up to that point.
• If the technician is able to carry out the repair or provide a resolution to the problem but cannot complete the work because the customer does not have the required software or Product Key, then the customer is charged for the technician's time spent up to that point.
• This policy does not apply if your machine has been affected by a virus, is clearly in an irreparable condition, has been involved in a serious electrical fault (i.e.: Struck by lightning), acts of nature (flooding), water or liquid spills, or has been vandalised.
Mobile Tech's reserves the right to adjust these terms and conditions if required, the customer will be notified during booking if this policy does not apply.
