Managed IT Services
Managed Service Provider (MSP) — Your IT Department, Without the Payroll
Your growing business needs reliable IT to support it, but most small and medium businesses can’t justify a full-time IT department. A Mobile Techs Managed Service contract gives you one for a predictable monthly cost: your computers, servers and network proactively monitored, patched and protected around the clock, with unlimited remote support whenever someone needs a hand. Since 2008 we’ve been the IT department for Gold Coast businesses that don’t like surprises.
Managed IT flips the model from break-fix to prevention. Instead of paying by the hour after something fails, our systems watch your fleet 24/7 and resolve most problems before they interrupt anyone’s day — and you always know exactly what IT will cost this month. New to the cloud or moving across? We also handle full Microsoft 365 setup and configuration — and every managed contract includes ongoing management of your Microsoft 365 tenant.
What’s Included in Every Service Contract
Unlimited Remote Support
Unlimited business-hours remote support for every device on your contract — log a request by phone or email and a technician takes it from there. No counting tickets, no watching the clock.
24/7 Monitoring & Automation (RMM)
Our Remote Management and Monitoring software watches every covered machine around the clock. Critical errors automatically raise a service ticket — and our automation server resolves many of them before anyone notices.
Malwarebytes EDR Included
Malwarebytes Endpoint Detection & Response on every covered Windows and Mac device — protection policies block malicious software before it runs, with low-impact scans scheduled when your machines are idle.
Daily Patching & Maintenance
Windows, Microsoft Office and browser updates applied daily, plus automated malware remediation, drive clean-up and optimisation, and full hardware and software auditing.
After-Hours Emergency Line
Your nominated contacts receive a toll-free number and personal PIN that connects them straight to the on-call technician’s mobile at any hour — no answering service in between. After-hours rates apply.
Priority On-Site & Hardware Discounts
When a job needs hands on hardware, contract clients get priority on-site scheduling (billed at standard on-site rates) — plus discounted pricing on servers, laptops, desktops and network equipment.
Guaranteed Response Times
Every service ticket is triaged by priority, with committed response times written into your agreement — not vague promises:
| Priority | Situation | Remote Response | On-Site Response |
|---|---|---|---|
| P1 | Service down — all users affected (e.g. server offline) | Within 1 hour | Within 3 hours |
| P2 | Significant degradation — many users or business-critical functions affected | Within 2 hours | Within 4 hours |
| P3 | Limited degradation — some users or functions affected, business continues | Within 8 hours | Within 48 hours |
| P4 | Small degradation — one user affected, business continues | Within 24 hours | Within 72 hours |
Response times shown are for business hours; after-hours commitments are set out in your agreement. For same-day service on P3 and P4 issues, tickets should be logged before 4pm.
Managed Services Pricing
Simple per-device monthly pricing, billed monthly in advance on a 12-month agreement. Every covered device gets the full inclusions above — support, monitoring, EDR protection and daily patching.
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Desktop / Laptop $65/Month
Unlimited business-hours remote support, 24/7 RMM monitoring, Malwarebytes Endpoint Detection & Response, and daily Windows and application patching — per covered device.
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Modem / Router / Switch $40/Month
Network equipment covered under your contract — monitored, maintained and supported.
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Server — Physical or Cloud $395/Month
Physical or cloud servers, including a Microsoft 365 tenancy (per active authentication domain) — monitored, patched and managed.
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Network Storage (NAS) $150/Month
Network storage devices monitored, patched and supported under your contract.
Keeping Your Fleet Supportable
To keep every covered device secure and reliably supportable, managed service clients agree to a few sensible standards: equipment under 10 years old (with servers under an active hardware warranty), vendor-supported operating systems kept up to date, genuine licensed software, a supported hardware firewall between your network and the internet, and encrypted Wi-Fi. If your network isn’t quite there yet, that’s fine — we’ll get you there as part of onboarding.
Ready for an IT department without the payroll?
Tell us how many machines you run and we’ll put a managed service agreement together — including anything needed to bring your network up to standard.