Work From Home

Remote Work from Home Configuration

The need to work from home has become a necessity for many businesses — keep your business operational with help from Mobile Techs IT Service.

We can assist you in all aspects of your transition from office to home office, safely and remotely. Commonly available applications and processes may leave your network vulnerable to external attack. Mobile Techs IT can create a deployment plan for your business using the latest secure remote access alternatives, while also ensuring that your remote employee machines are safe and secure for use.

Mobile Techs IT Remote Support can assist your remote workers with setup and configuration with zero contact.

  • We will review all of your existing security measures and advise on any flaws there may be, including updating software.
  • Audit your wireless network and recommend any upgrades that may be necessary to enable remote workers to have a reliable connection.
  • Check your internet provider service to ensure you are receiving what you are paying for — NBN service migrations can be completed in less than 30 minutes.
  • We can connect all your peripheral devices so they are all connected to your network and available for use with your remote worker connection.

This service is available Australia Wide — no additional hardware is required for remote worker access as long as there is a spare workstation available in the office network.

Call Mobile Techs IT on 1300 644 588 to discuss your options. Phone operating hours are 8:30am–4:30pm Mon–Thu, 8:30am–4:00pm Fri. We do not offer a weekend or after-hours service unless you are on a paid Monthly Service Contract.

Ways to Connect Your Remote Workers

Secure VPN

A business-grade VPN creates an encrypted tunnel between your worker’s home and the office network — files, printers and internal applications work just as they do at a desk in the office. We configure router- and firewall-based VPNs (IPsec, OpenVPN, WireGuard) sized for anything from a single remote worker to a whole distributed team.

Remote Access Applications

Applications such as TeamViewer, Zoho Assist and Windows Remote Desktop let a worker securely take over their office PC from home. Ideal when there’s a spare workstation in the office network — no additional hardware required. We set up unattended access with strong authentication so only the right person can connect.

Not sure which approach fits your business? It depends on your applications, internet connections and budget — we’ll assess your setup and recommend the simplest option that keeps you secure.

Keeping Remote Work Secure

The right security setup depends on whose computer is doing the work. We cover both scenarios:

Staff Using Their Own Computers
  • Reputable endpoint protection installed and kept current
  • Operating system and applications fully patched
  • A separate, standard (non-admin) user account for work
  • Multi-factor authentication on email and business accounts
  • Home Wi-Fi secured — strong WPA2/WPA3 passphrase, router admin password changed
  • Company data kept in approved storage, not scattered in local copies
Work Computers Taken Home
  • Full-disk encryption (e.g. BitLocker) in case of loss or theft
  • Office access restricted to the VPN only
  • Automatic screen lock and strong sign-in enforced
  • Work use only — no shared family logins
  • Patching and monitoring maintained remotely by us
  • A clear lost-or-stolen procedure so access can be revoked immediately

We can configure all of the above remotely with zero contact, and businesses on a Managed IT plan get ongoing patching, monitoring and after-hours support for their remote fleet.

Gold Coast Service Area

We currently service the following areas: Arundel, Ashmore, Bannockburn, Beenleigh, Benowa, Bethania Waters, Biggera Waters, Bilinga, Broadbeach, Broadbeach Waters, Broadwater, Bundall, Burleigh Heads, Burleigh Waters, Carrara, Cedar Creek, Clear Island Waters, Coolangatta, Coombabah, Coomera, Currumbin, Currumbin Valley, Currumbin Waters, Eagleby, Edens Landing, Elanora, Ernest, Gold Coast, Guanaba, Helensvale, Hollywell, Holmview, Hope Island, Labrador, Main Beach, Mermaid Beach, Mermaid Waters, Merrimac, Miami, Molendinar, Mt Warren Park, Mudgeeraba, Nerang, Oxenford, Palm Beach, Paradise Point, Parkwood, Robina, Runaway Bay, Southport, Stephens, Surfers Paradise, Tallai, Tugun, Waterford, Windaroo, Worongary, Jacobs Ridge, Highland Reserve, Pacific Pines, Riverstone, Park Springs and Coomera Springs.

Your area not listed here? We may have missed it — please contact our office on 1300 644 588 for confirmation.

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